Under no circumstances are returned products ever on-sold. In the event that the same item is not available, we will issue you with a store credit to use towards purchasing a new item on our website. We will need to have any faulty product returned before arranging for a replacement to be sent out to you. And if possible, a photo or video of the fault.The order number that the product was purchased on.To arrange this, please contact us with the details of your fault within 7 days. In the event that there is a fault with your product we will replace your item.

Some products come with a residual charge, but some may require charging before first being turned on. If the product is rechargeable, please fully charge the product before attempting to turn it on.

Have you tried holding down the ‘on’ button for 3-5 seconds? Some products come with a travel lock in place to prevent them from turning on accidentally.

If there is a piece of paper or plastic surrounding the batteries, please leave this in place.

Also check if there is a circular Battery Tab on top of the batteries – if so, this circular piece of paper needs to be removed before you use the item.

Have new batteries been tried? The majority of products that don't seem to be working are due to errors with batteries.

If you believe you received a faulty product, please ensure you check the following: faulty product., Should this happen, please call or email within 7 days of receipt of your goods. Occasionally there are product issues which only become apparent once a customer receives a. We will accept returns that are covered under the Consumers Guarantees Act or Fair Trade Act, such as if there is a manufacturing fault with the product.ĭue to the nature of the products we sell, we can't accept returns in situations where there has been a change of mind or is not to the customers liking.ĭue to possible copyright infringement we cannot accept the return of DVD’s. Danish Blue DOESN'T take any RESPONSIBILITY for any wrong sized items ORDERED or change of mind.ĭanish Blue Stores accept returns in specific circumstances.

We are aware that orders might be placed as gifts. If you are unsure about a purchase, please contact a team member at one of our stores before ordering so that we can help answer any questions.Ĭancelling an order is a cost to our business, and time allocated for our team to process any cancellation. We are unable to cancel an order which is already in transit with the courier. If your order has not yet been shipped at the time of cancellation, the postage fee will be fully refunded. Please be aware that for each order cancelled, an administration fee of $10 is incurred. Please contact us immediately with your order number and a member of our team will cancel the order for you. If you decide to cancel your order after you have paid, you can do so if the order hasn't already been sent. Please ensure you check if the size of the product you wish to purchase is listed on the website service. This includes any products which are too big or too small. Please read our sizing information carefully as we cannot exchange sized adult products or any items of clothing due to the intimate nature of our MECHANISE. that the product is faulty and does not work. ExchangesĪs we sell products of an adult and personal nature, we cannot accept exchanges on any product unless you received the wrong item by mistake, or the exchange is covered under the Consumers Guarantees Act or Fair Trade Act e.g. Please read our Refunds and Returns policy carefully before using our Service. The sachets are easy to replace so that your ScreenyWeeny/ScreenUrin set is ready for use again as quickly as possible. The temperature in the thermo-sachet remains constant and natural (33–34☌). Important note: ALL three marked types are completely acceptable for use. All three colours have the same high standard of quality. All sachets contain synthetic urine that is equivalent in all relevant parameters to the urine of a healthy, sober person. Three different identification marks (red, yellow, green) indicate different values in the urine such as pH and creatinine values, as these depend on diet and vary from day to day. Very easy to replace, so that nothing stands in the way.įits both the ScreenyWeeny and the ScreenUrin-Set The refill pack for the ScreenyWeeny and the ScreenUrin-Set contains completely synthetic urine, packaged in a practical, sturdy 80 ml refill sachet that can also be reclosed.

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